Last Tuesday, 6 pm to 8 am, at one practice in Columbus
Fourteen calls came in after the front desk left. Operator picked up every one on the first ring. Here are eight of them, the way the office manager read them at 7:40 the next morning.
New patient
Asked if Saturday is open and whether we take her husband’s plan
Booked Sat 9:40 am cleaning
Existing patient
Needed to move Thursday’s crown prep
Moved to Mon 2:15 pm
Parent
Seven-year-old chipped a front tooth at soccer practice
Texted Dr. Alvarez, called back in 9 min
Existing patient
Wants last visit’s X-rays sent to a specialist
Request on the morning list
New patient
Asked what a whitening consult costs
Answered, booked Wed 11:00 am
Existing patient
Throbbing pain and swelling along the jaw
8:00 am emergency slot, on-call texted
Unknown
Silence, then a hang-up
Logged, no action
Existing patient
Running ten minutes late for 7:30
Note on the chart, hygienist told
All fourteen: 9 booked or moved, 2 emergencies sent to the on-call dentist, 3 logged for the morning. Voicemails left: none.
Everything your front desk does on the phone, at 2 am too
Answers on the first ring
Every call, every night, weekends and the lunch hour. Callers hear your practice name and a calm voice in English or Spanish, never a voicemail menu.
Books into your real schedule
It reads your open chairs, your providers and your rules, like no new patients before 10 or crowns only with Dr. Patel, and writes the visit into your practice software.
Knows when to hand off
Pain, swelling, a knocked-out tooth or an upset caller goes to your on-call phone by text within a minute, with the name, the number and what they said.
Leaves the notes by 7 am
One page covering every call, what it did and what still needs a person, waiting in your inbox before the first patient walks in.
Live in nine days, and your phone number stays the same
A 45 minute call with your office manager
We go through your schedule rules, providers, insurance you take and who is on call. You send us nothing in writing.
We train it on your practice
It learns your hours, prices you quote on the phone and how you like emergencies handled. You listen to test calls and mark anything to change.
It takes your after-hours calls
Your carrier forwards unanswered and after-hours calls to Operator. Daytime calls still ring your desk first, exactly as they do now.
One price per location, the same every month
No setup fee, no per-call charges and no contract. If Operator is not booking more visits than it costs by the end of month two, cancel with one email and keep your notes.
$249
per location, per month
Every after-hours, weekend and holiday call
Overflow when your desk is on another line
Two-way booking into your practice software
On-call texts for emergencies, within a minute
The 7 am summary with one-tap undo
English and Spanish callers
What the morning looks like now
“We used to walk in to eleven voicemails on a Monday. Now I read one page with my coffee and six of those people are already on the schedule.”
Renee Kowalski, office manager at Clintonville Family Dental, Columbus, Ohio
“A dad called at 9 pm about his son’s knocked-out tooth. I had a text in under a minute and saw them at 7 the next morning. That tooth is still in.”
Dr. Marcus Oyelaran, owner of Northgate Dental Studio, Grand Rapids, Michigan
Questions practices ask before they switch
Something else on your mind? Call (614) 555‑0142 and a person picks up, Monday to Friday, 8 am to 6 pm Eastern.
Will patients know they are talking to software?
What does it cost after the first month?
What happens in a real emergency?
Is patient information kept private?
Does it work with our practice software?
What if it books something wrong?
Tonight’s calls could be on tomorrow’s schedule
Twenty minutes on a call with us. We ring your practice number together and you hear Operator book a visit.